With the arrival of the COVID-19, many traditional high street businesses have been forced online Those who already specialised in providing an online service were one step ahead, as digital has always been their focus. They were built to operate in that environment....
2020 is a year that very few businesses will forget, and we are still only halfway through. As companies start to consider what comes next, focus needs to be on making effortless customer experience the new norm. This might mean adapting processes, reviewing support...
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