Nick Sellers, Senior Director, Strategy and Marketing Somewhere in the world, at any point in time, something is being hyped. Customer Service, for example, has seen many things raised on pedestals to be admired and aspired to, including outsourcing, offshoring,...

Steve Gush, Vice President, Global IT Digital Services & EMEA IT Once upon a time, the only way to contact a customer service department was by phone. Before the internet and social media, it was the only means of direct communication. Then came a digital...

Steve Gush, Vice President, Global IT Digital Services & EMEA IT The accolade from HFS was, in part, down to our strategy of embracing technology to enhance customer service. Our technology teams are always working to improve how we interact with customers through...