Derek Sansome Executive Director, Global Client Management & Sales SYKES and Sony PlayStation attended the annual European Contact Centre and Customer service awards event at the end of November, where we had partnered to enter the category “Best Large Outsourcing...
Making the decision to outsource your customer service isn’t one to be taken lightly. It’s important to outsource for the right reasons and to the right partner All-too frequently, a potential partner receives inbound enquiries from companies that want to launch an...
When your business reaches a certain point, you may consider that the most effective and efficient approach is to outsource customer service. So, you launch an RFP and ask support partners to provide proposals. But cold RFPs simply don’t work. They don’t deliver the...
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