CXNewsEurope

This website brings together CX topics from around Europe into an easily navigated location. Discover more about us or share your own CX news.

The latest from CXNewsEurope

Outsource to a Partner, NOT a Vendor!

In today’s dynamic markets, businesses increasingly look to scale or broaden their customer service provision, as well as other business needs, through outsourcing. The decision to outsource is not always a straightforward one, and it’s important to carefully consider whether it’s right for your business before making the move. To achieve the...

Innovation in partnership

Bob Kehl, Data Analyst A key element in all our client relationships is having a clear focus on performance, and transparently measuring our performance against mutually-agreed key performance indicators (KPIs). Those metrics then feed into customer satisfaction levels, and therefore reflect how well we are doing.  But we also challenge...

CXNewsEurope

This website brings together CX topics from around Europe into an easily navigated location. Discover more about us or share your own CX news.

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