CXNewsEurope

This website brings together CX topics from around Europe into an easily navigated location. Discover more about us or share your own CX news.

The latest from CXNewsEurope

The Value in Partnership

Derek Sansome Executive Director, Global Client Management & Sales SYKES and Sony PlayStation attended the annual European Contact Centre and Customer service awards event at the end of November, where we had partnered to enter the category “Best Large Outsourcing Partnership”. This is a very prestigious category and the level of...

From service to SYKES

Ailsa Cairney Talent & Engagement Manager SYKES attracts talented people from many nationalities, cultures and walks of life. It’s this diversity that allows us to provide services to our clients in so many languages. It’s also what helps to make SYKES a special place to work, with our people meeting others from around the world and...

Fake news

Paolo Gaggero, Senior Account Manager We tend to think of “fake news” as a new thing. But this goes back much further, to the 18th and 19th centuries.  Back then, coach travellers would stop at a town called Stony Stratford, north of London. They would refresh themselves in one of the town’s two main coaching inns, The Cock or The Bull, where...

The digital revolution

Steve Gush, Vice President, Global IT Digital Services & EMEA IT Once upon a time, the only way to contact a customer service department was by phone. Before the internet and social media, it was the only means of direct communication. Then came a digital revolution and the landscape began to change.  Now, we can communicate across...

CXNewsEurope

This website brings together CX topics from around Europe into an easily navigated location. Discover more about us or share your own CX news.

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