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This website brings together CX topics from around Europe into an easily navigated location. Discover more about us or share your own CX news.

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Social, unsocial

Paolo Gaggero, Senior Account Manager Social media is just that – it’s social, so it’s hardly surprising that a growing number of consumers, particularly younger people, are using it as their primary means of communicating with brands. Simply, it’s how a lot of people now prefer to communicate. For example, every 60 seconds on Facebook,...

Symphony in outsourcing

Nick Sellers, Senior Director, Strategy & Marketing To some extent, we are all outsourcers. When our car breaks down, we take it to a garage. When our pipes leak , we talk to a plumber. But if outsourcing those tasks seems a sensible option, why do so many companies shun that same option when it comes to their customer support? The answer,...

Why grow your internal team when a customer service partner has what you need?

As a company grows, it’s vital that its customer support team grows, too, otherwise it risks delivering a less than satisfactory service and damaging its brand reputation. Because high-growth companies are, by their very nature, young, dynamic businesses, they may not have the experience to deal with the customer service issues that come hand...

CXNewsEurope

This website brings together CX topics from around Europe into an easily navigated location. Discover more about us or share your own CX news.

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